Man and a Van Tooting Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Tooting provides removal, transport, delivery and related services to private and business customers within the United Kingdom. By booking or using our services, you agree to be bound by these terms. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and a Van Tooting, the provider of the services described in these terms.

1.2 "Customer" means any individual, partnership, company or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, transport, loading, unloading, packing, delivery, furniture moving, man and van or associated services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, equipment, boxes or other property that are the subject of the Services.

1.5 "Service Area" means the areas within which the Company generally operates, primarily within and around Tooting and the wider London region, and any other locations agreed by the Company and the Customer at the time of booking.

2. Scope of Services

2.1 The Company offers man and van, household removals, office moves, local and regional transport of goods, loading and unloading assistance, and related services as agreed at the time of booking.

2.2 The specific scope of the Services, including dates, times, service area coverage, vehicle size, number of operatives, and any additional requirements, will be confirmed in the booking confirmation provided by the Company.

2.3 The Company reserves the right to refuse to carry any Goods that, in its reasonable opinion, are dangerous, illegal, unsafe, inadequately packed, excessively heavy, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s accepted communication channels as advised on its promotional materials or website.

3.2 A booking is only considered confirmed once the Company has accepted the request and provided a booking confirmation, which may include details of the Services, estimated charges, and any deposit required.

3.3 The Customer is responsible for providing accurate and complete information at the time of booking, including:

a. Full collection and delivery addresses, including access details.

b. Date and preferred time of the move or transport.

c. A clear and honest description of the Goods, including any large, heavy, fragile or valuable items.

d. Parking conditions, access restrictions, floor levels, lifts, and any likely delays such as roadworks or building works.

3.4 The Company’s quotation is based on the information supplied by the Customer. The Company reserves the right to adjust the price if the information provided is inaccurate, incomplete, misleading, or if the scope of work changes.

3.5 All bookings are subject to availability. The Company does not guarantee specific dates or times until a booking has been confirmed.

4. Quotations and Charges

4.1 Unless otherwise stated, quotations are provided as estimates only and may be based on hourly rates, fixed prices, or a combination of both.

4.2 Quotations generally include the agreed labour, vehicle, and mileage within the quoted service area, but exclude congestion charges, tolls, parking fees, ferry fees, storage charges, packing materials, and any additional services unless explicitly stated.

4.3 The Company may apply additional charges in the following circumstances:

a. Delays caused by the Customer, including waiting for access, keys, or documentation.

b. Additional items or services requested on the day that were not included in the original quotation.

c. Difficult access such as long carries, multiple flights of stairs without lift access, or restricted parking requiring extra time.

d. Work carried out outside normal operating hours where not previously agreed.

4.4 All charges will be communicated to the Customer as clearly as possible. Where extra time is charged on an hourly basis, it is normally rounded up to the nearest 15 minutes, unless stated otherwise.

5. Payments

5.1 The Company may require a deposit to secure a booking. The deposit amount and due date will be specified at the time of booking.

5.2 Unless otherwise agreed in writing, payment of any balance is due immediately upon completion of the Services on the day of the move or transport.

5.3 The Company accepts certain payment methods as advised in its communications and promotional materials. The Customer is responsible for ensuring that payment can be made promptly when due.

5.4 If payment is not made when due, the Company reserves the right to:

a. Suspend or refuse to provide or continue the Services.

b. Charge reasonable interest on any overdue sums.

5.5 In the case of business Customers, the Company may invoice the Customer after completion of the Services. Payment terms will be stated on the invoice and must be strictly adhered to.

6. Cancellations and Changes

6.1 The Customer may request to cancel or amend a booking by contacting the Company as soon as possible.

6.2 If the Customer cancels a confirmed booking, the Company may apply a cancellation charge, depending on when notice is given:

a. Cancellation more than 7 days before the scheduled service date: any deposit already paid may be refunded or credited at the Company’s discretion, less any reasonable administrative costs.

b. Cancellation 2 to 7 days before the scheduled service date: the Company may retain part or all of the deposit or charge up to 50 percent of the quoted price to cover losses.

c. Cancellation within 48 hours of the scheduled service time, or failure to be present or provide access: the Company may charge up to 100 percent of the quoted price.

6.3 Requests to change the date, time, or scope of the Services are subject to availability and may result in revised pricing. The Company has no obligation to accommodate changes but will attempt to do so where possible.

6.4 The Company reserves the right to cancel or postpone Services due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic incidents, mechanical breakdown, staff illness, accidents, or legal restrictions. In such cases, the Company will aim to rearrange the Services at a mutually convenient time. The Company will not be liable for any consequential loss arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer must ensure that:

a. Adequate and lawful parking is available for the Company’s vehicle at both collection and delivery locations.

b. All necessary permissions or permits required for parking or access are obtained in advance.

c. Goods are properly packed and prepared for transport, unless packing services are specifically included.

d. Fragile or delicate items are clearly marked and, where possible, packed appropriately.

e. Any valuable items are disclosed to the Company in advance.

7.2 The Customer or an authorised representative must be present during loading and unloading to provide instructions, confirm items to be moved, and check that the premises have been cleared as required.

7.3 The Customer is responsible for checking that no items have been left behind. The Company accepts no liability for items discovered missing after the team has left the premises, unless such loss is directly attributable to the Company’s negligence.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services and handling the Goods.

8.2 The Company’s liability for loss of or damage to Goods, whether arising from negligence, breach of contract or otherwise, is limited to a reasonable amount per job, having regard to the value and nature of the Goods, unless a higher level of cover has been agreed in writing.

8.3 The Company will not be liable for:

a. Loss or damage arising from the Customer’s failure to properly pack, secure or protect Goods, unless packing is provided by the Company.

b. Loss or damage to items such as cash, jewellery, watches, valuable documents, artworks, antiques or items of sentimental value, unless specifically declared and accepted in writing by the Company.

c. Normal wear and tear, minor marks, or cosmetic damage that can reasonably occur during handling and transport.

d. Loss or damage arising from inherent defects, faulty construction, weakness, or natural deterioration of the Goods.

e. Loss or damage resulting from weather conditions, including rain, snow or temperature fluctuations, where the Goods are inherently susceptible to such damage.

8.4 The Company will not be responsible for any indirect or consequential losses, including but not limited to loss of profit, loss of revenue, loss of opportunity, or any losses resulting from delays, missed appointments, or business interruption.

8.5 The Customer must notify the Company in writing of any visible loss or damage to Goods or property as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services. The Customer must allow the Company a reasonable opportunity to inspect and, where appropriate, remedy any damage.

9. Access, Property and Parking Damage

9.1 The Customer is responsible for ensuring that the premises and access routes are suitable for the safe movement of Goods and the Company’s personnel.

9.2 The Company is not liable for damage to floors, walls, doors, or fixtures where the Customer has not taken reasonable steps to protect such surfaces, or where damage occurs as a result of moving large or heavy items through narrow or restricted spaces at the Customer’s request.

9.3 The Customer is responsible for all parking charges, fines, penalties, or towing costs directly incurred by the Company as a result of circumstances at the collection or delivery address, unless such costs arise from the Company’s own error.

10. Waste, Rubbish and Prohibited Items

10.1 The Company is not a licensed waste carrier for general rubbish removal unless expressly stated. The Company will not remove household waste, builders waste or any items classed as controlled or hazardous waste unless lawful and agreed in advance.

10.2 The Customer must not present the Company with any of the following prohibited items:

a. Hazardous, flammable, explosive or corrosive substances.

b. Gas cylinders, fuels, chemicals, paints, solvents or asbestos.

c. Illegal goods, counterfeit goods or items obtained unlawfully.

d. Perishable items that may spoil, attract vermin or cause odours.

10.3 If the Company reasonably believes that Goods comprise prohibited or unsafe items, it may refuse to carry them, or may take steps to dispose of them lawfully. Any associated costs will be borne by the Customer.

10.4 The Company will comply with all applicable waste and environmental regulations. The Customer must not request the Company to act in any way that would breach such laws, including unlawful tipping or disposing of waste at unauthorised locations.

11. Insurance

11.1 The Company maintains such public liability and, where applicable, goods in transit insurance as it reasonably considers appropriate for its operations.

11.2 The extent of cover and any applicable limits or exclusions may be made available to the Customer on request. It is the Customer’s responsibility to assess whether this cover is sufficient for their needs.

11.3 The Customer is encouraged to obtain additional insurance for high-value or particularly fragile Goods, as the Company’s liability may be limited as set out in these terms.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that the Company has the opportunity to address the matter.

12.2 Complaints regarding loss or damage should be made in writing within the time limits set out in these terms, providing full details and, where possible, supporting evidence.

12.3 The Company will investigate complaints promptly and aim to provide a response or proposed resolution within a reasonable period.

13. Data Protection and Privacy

13.1 The Company will collect, use and store personal data provided by the Customer for the purpose of managing bookings, providing Services, processing payments, and for administrative and legal purposes.

13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to provide the Services, comply with legal obligations, or with the Customer’s consent.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any disputes arising under or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.2 The failure or delay of the Company to exercise any right or remedy under these terms shall not constitute a waiver of that or any other right or remedy.

15.3 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services, and supersede any previous understandings or agreements, whether written or oral, relating to the same subject matter.

15.4 The Company may update or revise these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Services.