These Terms and Conditions set out the basis on which Man And A Van Tooting provides moving, lifting, loading, transport, and related removal services. By making a booking, requesting a quote, confirming an order, or allowing our team to begin work, you agree to these terms. They are designed to give clarity on how our man and van service operates, what we expect from customers, and how responsibilities are shared throughout the job.

These terms apply to domestic and commercial customers, whether the service involves a single item, part-load transport, same-day assistance, furniture movement, or a larger relocation. We aim to offer a practical and professional van and man service that is efficient, careful, and straightforward. However, the nature of removals means that conditions can change quickly depending on access, load size, parking, timing, and the items being handled.

1. Booking Process

A booking is only confirmed once we have received the required service details and accepted the work. Customers must provide accurate information about the items, collection and delivery locations, access restrictions, floor levels, parking arrangements, and any special handling requirements. If the information supplied changes after booking, we may revise the quotation, timing, vehicle size, or crew requirements.

We may offer an estimate based on the details provided, but an estimate is not a fixed obligation unless expressly stated in writing. The final service may take longer or cost more if the job differs from the original description. Typical examples include additional items, heavier objects, difficult access, waiting time, extra loading distance, or circumstances that require more labour than anticipated. For this reason, customers should describe the job as fully and accurately as possible when arranging their man with a van in Tooting.

Booking confirmation and customer duties

The customer is responsible for ensuring that all items are ready for collection at the agreed time and that there is sufficient access for the vehicle and team. Where permits, parking suspensions, building rules, concierge approval, or lift reservations are needed, these must be arranged in advance unless we have specifically agreed to do so. Any delay caused by missing access arrangements may be charged as waiting time or additional labour.

We reserve the right to refuse or adjust a booking if the job appears unsafe, impractical, unlawful, or materially different from the information supplied. This includes jobs involving hazardous materials, excessive weight beyond safe handling, or access conditions that create an unacceptable risk to staff, property, or vehicles. In such cases, we may cancel the service or offer an alternative arrangement where appropriate.

Customers must also ensure that any fragile, valuable, or sentimental items are properly packed and protected before the move begins unless packing is included in the agreed service. The customer should tell us in advance about items that need special handling, such as glass, antiques, electronics, artwork, pianos, or appliances. Clear communication helps us provide a safer and more reliable man and van in Tooting.

2. Payments

Payment terms will be confirmed at the time of booking or before the service starts. Unless otherwise agreed in writing, payment is due on completion of the job on the day of service. We may require a deposit, part-payment, or full prepayment for certain bookings, including larger jobs, peak-time services, or jobs involving third-party costs such as parking, tolls, or disposal charges.

We accept payment by methods specified at the point of booking. If a card payment, bank transfer, or cash payment is agreed, the customer must ensure funds are available and the payment can be completed without delay. Any transaction fees, chargeback costs, failed payment charges, or bank charges caused by the customer’s payment failure may be added to the amount due where permitted by law.

Quoted prices are based on the information provided and may be adjusted if the scope of work changes. Additional charges may apply for waiting time, extra stops, storage handling, congestion, lengthy carrying distances, stairs, narrow access, or the need for an additional worker or larger vehicle. We will normally explain such charges before they are incurred where this is reasonably possible. Our man and a van Tooting pricing is intended to remain fair, transparent, and proportionate to the actual work carried out.

Invoices and overdue sums

If an invoice is issued, payment must be made by the due date stated on the invoice. Late payment may result in interest or recovery costs where allowed under applicable law. We may suspend any further services, refuse new bookings, or pass outstanding debts to a collection agent if payment remains unpaid after notice.

Any promotional price, discount, or special offer applies only to the booking it was issued for and cannot be transferred unless stated otherwise. We reserve the right to correct obvious pricing errors. If a pricing mistake is discovered before the service begins, we may offer the customer the option to proceed at the corrected price or cancel without penalty, subject to any applicable charges already incurred.

3. Cancellations and Amendments

Customers may cancel or amend a booking by giving reasonable notice. The amount payable on cancellation depends on how much notice is provided, whether the vehicle or crew has already been reserved, and whether any preparation, travel, or third-party costs have been incurred. Where cancellation is made at short notice, a charge may apply to cover lost time and admin costs.

For many bookings, a cancellation made well in advance may not attract a charge, but deposits may be non-refundable where stated at the time of booking. If the customer cancels after the team has already departed, arrived on site, or begun loading, we may charge for the full or partial service, including travel and waiting time. A rescheduled booking may be treated as a cancellation if the original slot can no longer be retained.

If we need to change or cancel a booking due to vehicle breakdown, staff illness, severe weather, road closures, safety concerns, or other events beyond our reasonable control, we will try to notify the customer promptly and offer a new date or suitable alternative. Our goal is to maintain a dependable man and van service, but operational and safety considerations may occasionally require adjustments.

Failure to attend and access problems

If the customer is not present, cannot provide access, fails to make items available, or is otherwise unable to proceed at the agreed time, we may treat the booking as cancelled by the customer and charge accordingly. This includes circumstances where lifts are unavailable, keys are missing, permissions have not been obtained, or the collection/delivery point is inaccessible.

Where the customer asks for changes to the booked service, we will assess whether the amendment is possible and whether it affects the price or timing. Any amendment is only binding once we confirm it. If the change materially alters the nature of the work, we may require a revised quote, additional deposit, or a different vehicle size to complete the job safely.

4. Liability and Risk

We take reasonable care when handling items, but the customer remains responsible for ensuring goods are suitable for transport and are packed appropriately unless packing has been included in the service. We are not responsible for pre-existing damage, inadequate packaging, hidden defects, or damage caused by items becoming unstable due to poor packing, overloading, or insecure placement by the customer.

Our liability for loss or damage is limited to direct loss that is reasonably foreseeable and proven to have been caused by our negligence or breach of contract. We do not exclude liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. However, to the fullest extent permitted by law, we are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, missed deadlines, or emotional distress.

Customers must notify us of any damage, loss, or discrepancy as soon as reasonably possible after the service and before the items are used, moved again, or repaired by anyone else. Failure to report issues promptly may affect our ability to inspect the goods and assess responsibility. Photographs, item lists, or other evidence may be requested to help us investigate a claim fairly. Our man with a van team will always aim to act carefully and professionally, but no transport service can eliminate all risk.

Items of special value and exclusions

We recommend that customers keep passports, cash, jewellery, bank cards, medicines, confidential documents, and other irreplaceable items with them rather than including them in the move. If such items are transported, the customer does so at their own risk unless we have expressly agreed otherwise in writing. We may refuse certain high-risk or prohibited items entirely.

We do not accept liability for loss or damage caused by circumstances outside our control, including adverse weather, road incidents, third-party actions, building restrictions, strikes, civil disruption, or events amounting to force majeure. If such events prevent completion or cause delay, we will use reasonable efforts to resume the service or agree a revised arrangement. Where performance becomes impossible, our liability will be limited to any refundable portion of the fee paid for work not performed.

5. Waste Regulations and Disposal

If our service includes waste removal, rubbish clearance, or disposal of unwanted items, the customer must ensure that all waste is described accurately and that any restricted, hazardous, or regulated materials are declared in advance. We only transport and dispose of waste in line with applicable UK waste regulations and will not knowingly handle items that require special permits or separate specialist disposal unless this has been clearly agreed and lawfully arranged.

The customer remains responsible for telling us whether items are reusable goods, general waste, electrical items, bulky furniture, construction debris, or materials requiring special handling. We may refuse to collect waste that is contaminated, dangerous, illegally dumped, or not suitable for transport under applicable rules. If waste is misdescribed and we incur extra disposal, segregation, or compliance costs, those costs may be charged to the customer.

Where waste transfer notes, duty of care records, or other documentation are needed, we may require the customer to provide the information necessary to complete the legal process accurately. We will only dispose of waste at authorised facilities or through lawful channels. Customers must not ask us to transport or abandon waste unlawfully. Any attempt to induce illegal disposal will be treated as a serious breach of these terms and may be reported to the relevant authorities.

6. General Terms

We may subcontract part or all of the service to another qualified provider if necessary to complete the booking efficiently. Any subcontractor will be selected with reasonable care and will be expected to follow equivalent service standards. The customer’s obligations under these terms remain the same regardless of who performs the work.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right or requirement on one occasion does not waive that right for future bookings. These terms may be updated from time to time, but the version applicable to a booking is the one in force when the booking is confirmed unless a later version is agreed by both parties.

7. Governing Law

These Terms and Conditions and any dispute arising from them are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, unless another forum is required by mandatory consumer law. Nothing in these terms affects the customer’s statutory rights under applicable consumer protection legislation.

By booking or using our man and van service, you confirm that you have read, understood, and accepted these Terms and Conditions. They are intended to support a clear, fair, and professional service relationship for every customer who uses Man And A Van Tooting.